The Income Tax Department along with the Government of India has declared a Citizen's Charter whereby they have defined what the taxpayer can expect from them and what they expect from the taxpayer. This Charter reads as follows:

"We seek:

• To be fair:
  • By being impartial and objective
  • By collecting taxes as per the law
• To be helpful:
  • By being courteous and efficient.
  • By displaying names, designations, telephone numbers and locations of the officials dealing with the public.
  • By informing taxpayers as to their rights, duties, entitlements and obligations under the law.
  • By providing information, leaflets, forms etc. at the Information & Facilitation Counters.
  • By providing information regarding procedures and authorities for legal remedies.
• To be efficient:
  • By settling tax matters promptly and correctly.
  • By handling personal and business information / materials furnished to the Department confidentiality and as permitted by the law.
  • By acknowledging all communications from taxpayers on the spot and in any case within 7 days and furnishing final replies within 30 days.
  • By disposing of all rectification applications u/s 154 of the Income Tax Act within 30 days.
  • By giving effect to appellate orders within 30 days of the receipt of such orders.
  • By issuing refunds within 30 days of determination.
• We Expect You:
  • To be prompt, honest and accurate.
  • To pay taxes in time.
  • To quote Permanent Account Number (PAN) /GIR Number in all your returns and correspondenc